Course: Conducting Difficult Conversations

The mere thought of having these difficult conversations fills you with anxiety, and distracts you from other work. You don't want to play the bad guy, and or have the situation to blow up in your face. As much as it's tempting, you don't want to just avoid the whole mess, either. You want to take charge and talk about it - effectively. But how?

Outcomes:

• Gives you tools to confidently conduct difficult conversations with positive outcomes for your team and business
• Gain skills to have effective discussions in a supportive way to achieve desired outcomes
• Be armed with tools that will allow them to have the difficult conversation required rather than avoid them
• Feel more confident and competent to conduct difficult conversations rather than avoid them
• Understand the value of having these conversations and cost of avoiding them
• Develop skills in a way that is useful, impactful, relevant and easy to remember
• Give positive and negative feedback to staff in a way that is effective and comfortable and supports the staff member to learn from the experience
• Learning what words, phrases and questions are most effective
• Knowing what to avoid saying to staff that will frustrate, annoy them and get
  them off-side
• Learning how to turn a conversation around – even when it’s not going well
• Askings the right questions so staff and others get out of the problem and
  drama and are able to find a solution

Click here to have someone contact you about Conducting Difficult Conversations or call us on 1300 U Coach (1300 8 26224)